CONTACT

The Ohana Villa website (the ‘Site’) is operated by Seguidilla Limited (“SEG”), 76 Bacolet St, Bacolet, Tobago, W.I. We can be reached by telephone at +33 6 79 05 49 86.


PRIVACY POLICY

We require certain information regarding our guests in order to process the booking and make arrangements for their stay.  These details include full names, address, email address, and telephone numbers. We will not pass on any details to any other parties other than those operators or companies directly involved with your booking, unless required to do so by a law official or a court of law.


RETURN AND CANCELLATION POLICY

A 40% non-refundable deposit of the rental is required to confirm the booking, with the balance due 8 weeks prior to arrival. The balance is refundable up to 4 weeks prior to arrival. The deposit and balance is not refundable less than 4 weeks prior to arrival. The damage deposit must be paid along with the rental, and is returned (less damages and international phone calls) not more than 21 days after departure.


BOOKING TERMS AND CONDITIONS

The Contact shall be between the SEG and the GUEST on the basis of these Conditions. By making a booking the GUEST confirms that all persons named in the booking have agreed to be bound by these Conditions and all other terms of the contract.

These Terms and Conditions shall be governed by and construed in accordance with Trinidad and Tobago law and you the GUEST. SEG irrevocably agree that the Trinidad and Tobago courts are to have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions.

SEG reserves the right to modify or replace these Terms of Service at any time. Any change shall be effective immediately as it appears on the site.

GUESTS are expected at all times throughout their holiday to conduct themselves in a proper manner and with respect to the health and safety of all others.

No reservation is confirmed until a deposit of 40% of the full rental has been received by SEG.  A confirmation email and letter will be sent confirming receipt of payment and further rental information. 

When an enquiry is made regarding the rental of the villa, if firm dates are given, the owners will hold the villa for a period agreed with the GUESTS before being made available to other guests.  The owners will require the deposit to be paid as soon as it is reasonable to secure the booking.  We ask all GUESTS not to book flights before they confirm their rental with us.

We cannot accept bookings from any person aged 18 years or younger.  All GUESTS aged 18 or younger must be accompanied by an adult aged 21 years or over who will be at all times responsible for their behaviour and safety.

In the event that a ‘force majeure’ (fire, earthquake, hurricane, flood, political revolution or other circumstance outside all party’s control) prevents the client from normal use of the rental property, all funds received by SEG shall be refunded to the client.

Neither party shall be liable to the other if prevented by a ‘force majeure’ from fulfilling its obligations. In the event that a ‘force majeure’ causes the client to be vacated from the property during stay, the unused portion of the vacation, on a pro-rata basis, will be refunded to the company by the member.

If for any reason whatsoever, we have to cancel your booking at Ohana Villa, we will refund all monies paid or find suitable alternative accommodation with full transfer of any money paid to the new owner/company of the alternative accommodation.  Should such a situation occur, the SEG will notify the guest as soon as possible. 
           
Should SEG not be able to find suitable alternative accommodation within a reasonable amount of time, they reserve the right to refund any money paid, so ending the Contract between the GUESTS and themselves.  SEG cannot be held liable for any other services that may have been booked.

If you wish to increase or reduce the number of people in your party, or make a name change or make any other amendments to your booking, a fee of US $50 per alteration will be charged to cover costs incurred by us together with any costs incurred or imposed by SEG. Date changes cannot be made to bookings within two months of the arrival time.

We reserve the right to amend the prices shown on the website at any time.

The Guests will report any damage they have caused to the villa or its contents immediately to the Ohana Villa House Manager. The GUESTS accept full liability for any damage they have caused to the villa or its contents and will make immediate arrangements to pay for said damage.  The GUESTS accept that the damage deposit does not limit our liability for any damage they have caused.

When a wire transfer is made to send funds, the cost of immediate transfer will not be deducted from SEG funds.

Refundable monies are held by SEG for up to 21 days after a client’s departure from the property.

GUESTS will settle all outstanding expenses directly with the Ohana Villa House Manager, or SEG before their departure from Ohana Villa.


CHECK IN / CHECK OUT

The GUESTS agrees that Check-in time is 2.00 pm & that check-out time is 11:00am.  An earlier check-in or a later check-out may be possible; however this will be totally dependent on new guests’ arrival time.  The GUESTS accept that a change to the check-in or check-out times may not be possible.


OCCUPANCY

Ohana Villa can accommodate a maximum of eight guests (twelve if fold out beds are provided for children). The lead person (i.e. the person who made the reservation) shall be held responsible for all occupants whilst renting the villa.  SEG asks that all guests do not play loud music at anytime or cause a nuisance to others.

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